Terms & Conditions

Welcome to Rivo Bite. Please read the following terms and conditions carefully before placing an order through our website. By using our website and completing a purchase, you agree to these terms.

1. General

Rivo Bite provides online food and dessert ordering services in Kuwait. We reserve the right to update or modify these terms and conditions when necessary.

2. Products and Images

We aim to present our products, descriptions, and images as accurately as possible. However, slight variations in appearance, presentation, or packaging may occur.

3. Orders

All orders are subject to product availability and our ability to prepare them. Customers are responsible for reviewing their orders carefully before completing a purchase.

4. Pricing and Payment

All prices are displayed in the currency indicated on our website. Orders will be processed once payment has been successfully completed, where applicable, using the available payment methods.

5. Preparation and Delivery

Orders are prepared and delivered according to the estimated time provided at checkout. Delivery times may vary depending on the delivery location, operational conditions, and circumstances beyond our control.

6. Order Cancellation and Modification

Customers who wish to modify or cancel an order should contact us as soon as possible. Changes or cancellations may not be possible once order preparation has started.

7. Food Quality and Allergens

We strive to maintain appropriate food quality and safety standards during preparation and handling. Customers should inform us of any known food allergies or dietary requirements before placing an order. However, we cannot guarantee that products are completely free from all allergens unless explicitly confirmed by Rivo Bite.

8. Customer Responsibility

Customers are responsible for providing accurate contact details and delivery addresses and for being available to receive their orders at the specified location.

9. Privacy

We respect our customers' privacy and use the information provided as necessary to process orders, arrange deliveries, and provide customer support, in accordance with our privacy practices and applicable laws.

10. Contact Us

For questions or assistance regarding our products, orders, or delivery services, please contact us through the customer service channels available on our website.

By placing an order through our website, you acknowledge that you have read and agreed to these terms and conditions.